Staff augmentation models often suffer from a lack of defined requirements and metrics. As a result, the service being delivered may not always meet the desired service requirements. A typical solution to this problem is to add more staff resulting in staff creep and increased operational expenses (OPEX).
Managed Services offer organizations an alternative to staff augmentation models. A key benefit of using managed services, it forces IT organizations to clearly define their service level requirements and puts in place metrics that measure whether those requirements are being met.
A key tenant to Managed Services is to create a repeatable set of processes and procedures for consistent operations. The industry standard for IT Service Management (ITSM) is the Information Technology Infrastructure Library (ITIL) framework and other frameworks such as the Federal Enterprise Architecture Framework (FEAF), Department of Defense Architecture Framework (DODAF) and Enhanced Telecom Operations Map (eTOM). Putting in place a set of well-defined processes and procedures is only half the battle. The other half is making these processes efficient. This requires using automation whenever possible to reduce the level of effort required. The use of automation reduces the effort and time required to execute tasks and reduces the risk of error.
Monitoring and analytics are critical to the operation of any managed service to verify the service is operating as expected. A robust monitoring and analytics infrastructure makes it possible to identify and resolve service degradations, avoid any single event from degrading the services, and plan for future growth or new services.
ANS provides adaptive and responsive service delivery options that focus on convergence of virtualization, cloud enablement and migration of services to the cloud. ANS certified engineers can provide tier 0-3 support in either an onsite or a Managed Services/SOC/VSOC engagement. Our proprietary ANS Delivery Assurance Methodology (ADAM™) approach to service management delivers data-driven analytics for enterprise performance while reducing cost and driving efficiencies, allowing staff to focus on business issues not IT.
Working with our customers to define the required service offerings and Quality of Experience metrics, we then deliver these services through a managed service offering focused on service delivery and user satisfaction. This leaves every customer to focus their time and effort on the execution of the defined mission and not the operation of the infrastructure.